Returns

What we offer

We offer size exchanges or store credit when:

• Your order arrived damaged or defective
• You received the wrong item or wrong size
• The item doesn't match the product description on our website

Store credit lands in your Ché Orika account, never expires, and works on any product. We don't offer refunds to your original payment method for change-of-mind returns.

If the fault is ours

If you've paid for an order and we can't fulfil it (for example, an item turns out to be unavailable after you've paid), we refund you in full, to your original payment method, automatically. You don't have to ask.

The window

You have 7 days from the day your order arrives to start a return. International orders have 14 days from delivery to allow for shipping and customs time.

What can be returned

Anything that is:

• Unworn and unwashed
• Still carrying its original tags
• In its original packaging
• Inside your 7-day window (14 days for international orders)

How to start a return

1. Email hello@cheorika.com within your window, or start it from your order page in your account. Include your order number and whether you'd like a size exchange or store credit.
2. We'll confirm your return and send you the return address.
3. Pack the piece with its tags and original packaging.
4. Ship it back, or if you collected your order at the boutique, bring it back within 2 days of pickup.

Return shipping

Return shipping is your responsibility, for standard returns and for defect claims.

Processing your exchange or credit

Once we've received and inspected your return, we process your store credit or dispatch your exchange within 7 to 14 business days. Total turnaround from the day your return reaches us: 7 to 15 business days.

Damaged or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email hello@cheorika.com within 48 hours of delivery with a photo and your order number. We'll arrange a size exchange or store credit through the same flow as a standard return.

Cancellations

You can cancel an order within 24 hours of placing it. Email hello@cheorika.com with your order number. After 24 hours your order is locked in, and the standard return process applies once it arrives.

Boutique pickup returns

If you collected your order at our boutique (Danjuma Ejiaga Plaza, 3rd Avenue, Gwarimpa, Abuja), you have 2 days from pickup to bring it back for a size exchange or store credit. After 2 days, ship it back instead, within your 7-day window.

For anything else, hello@cheorika.com, for women who already know.